Privacy Policy

Legal Policies

Ceylon Cinnamon Export Holdings (Pvt) Ltd
Effective Date: 01 January 2026

These Legal Policies govern the use of www.ceyloncinnamonexport.com, operated by Ceylon Cinnamon Export Holdings (Pvt) Ltd, Sri Lanka (“we”, “us”, “our”).

By accessing or using this website, you agree to be bound by these Policies.

Village Cooking Ceylon Handmade Tea Factory operates as the internal manufacturing unit of the Company for Ceylon Tea production.

If you do not agree with these Policies, please discontinue use of the website.

1. Privacy Policy

We are committed to protecting your privacy and handling personal data responsibly in accordance with applicable data protection laws.

1.1 Information We Collect

We may collect and process the following personal data:

  • Full name
  • Billing and shipping address
  • Country
  • Email address
  • Telephone number
  • Payment information (processed securely by third-party payment providers; we do not store full card details)
  • Technical information including IP address, browser type, device data, and website usage data

1.2 Use of Personal Data

Your personal data is used to:

  • Process and fulfil orders
  • Provide customer service and support
  • Improve website functionality and user experience
  • Send marketing communications where consent has been provided
  • Comply with legal and regulatory obligations

1.3 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of online transmission or storage is completely secure.

1.4 Your Rights

Subject to applicable law, you may request:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of personal data
  • Withdrawal of consent for marketing communications

Requests may be made using the contact details provided below.

1.5 Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website performance and user experience.

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

3. Shipping Policy

Orders are dispatched upon confirmation of payment.

Estimated Delivery Times

  • Courier Services: 3–6 business days
  • Registered Airmail: 7–21 business days

Delivery times are estimates only and may vary due to customs clearance procedures, carrier delays, or force majeure events beyond our control.

3.1 International Shipping Restrictions

Ayurvedic or herbal products that are not approved by the U.S. Food and Drug Administration (FDA) will not be shipped to addresses within the United States.

4. Buyer and Seller Responsibilities

Seller Responsibilities

  • Export-compliant packaging
  • Delivery to port or place of export
  • Export customs clearance
  • Export duties and origin terminal handling charges
  • International freight charges

Buyer Responsibilities

  • Import duties, taxes, and customs clearance at destination
  • Costs associated with unloading and local delivery
  • Compliance with local import regulations

5. Weight & Shipping Charges

Shipping charges are calculated based on the greater of:

  • Actual weight, or
  • Volumetric (dimensional) weight

Calculations are made in accordance with international air freight standards.

6. Returns, Refunds & Exchanges

6.1 Damaged or Incorrect Items

Claims for damaged, incorrect, or incomplete orders must be reported within 7 days of delivery.

Products must be returned for inspection before any refund or replacement is approved.

6.2 Change of Mind

Returns due to change of mind or incorrect orders are accepted only if:

  • The product is unused
  • The product is undamaged
  • The product is in original packaging

Return shipping costs are the responsibility of the customer.

6.3 Refund Processing

Approved refunds will be issued via bank transfer within 5 working days after inspection and approval.

6.4 Non-Liability

We are not responsible for loss or damage occurring during return transit. Returned items are subject to inspection, and refunds may be refused at our discretion.

7. Order Cancellation

Orders may be cancelled prior to dispatch.

Once an order has been dispatched, cancellation fees and/or shipping charges may apply.

8. Comments, Media & Embedded Content

Visitor comments may be reviewed using automated spam detection services.

Embedded content from third-party websites may collect data in accordance with their own privacy policies.

9. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined in these Policies or as required by applicable law.

10. Governing Law

These Policies shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict-of-law principles.

Contact Information

For questions regarding these Policies, orders, returns, or data protection matters, please contact

Registered Office & Manufacturing Address

Ceylon Cinnamon Export Holdings (Pvt) Ltd
Company Registration No.: PV 00275195
(Registered Export & Import Company in Sri Lanka)

Village Cooking Ceylon Handmade Tea Factory
(Internal Tea Manufacturing Unit of Ceylon Cinnamon Export Holdings (Pvt) Ltd)

“Village Cooking Ceylon Handmade Tea Factory operates as the internal manufacturing unit of Ceylon Cinnamon Export Holdings (Pvt) Ltd and functions at the same registered address.”

Registered Office & Manufacturing Facility (Same Address):
No. 214, Twenty Acres (Akkara 20)
Madalagama Janapadaya
Uda Haupe, Kahawatta
Ratnapura
Sri Lanka – 70150

WhatsApp: +94 71 40 50 414
Hotline: +94 72 40 50 414
Email: sales@ceyloncinnamonexport.com
Email: info@villagecookingtea.com

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