We extend a warm welcome to you at www.ceyloncinnamonexport.com!
www.ceyloncinnamonexport.com is part of Ceylon Cinnamon Export Holdings (Pvt) Ltd. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please refrain from using our services.
Our Policy
Ceylon Cinnamon Export Holdings (Pvt) Ltd, the “Site” name www.ceyloncinnamonexport.com is operated by Ceylon Cinnamon Export Holdings (Pvt) Ltd located in Sri Lanka. We deeply value your privacy and are committed to safeguarding your personal information. Please take a moment to review our Privacy Policy to understand how we collect, use, and protect your data.
1. Information Collection and Usage
We collect various pieces of information when you interact with our website, particularly when placing an order for our products. This information includes, but is not limited to:
Your name, gender, address, Country, and contact details
Contact details such as email address, postal address, and phone numbers
Payment details such as bank account or credit card
Technical data including IP address, device information, and browsing history
Other information necessary for order processing and customer service
We use this information to:
Process your orders and deliver purchased products
Provide customer support and respond to queries
Facilitate your use of our services and improve user experience
Conduct marketing and advertising activities, with your consent
Comply with legal and regulatory requirements
2. Data Security
We employ robust technical and security measures to protect your personal information against unauthorized access, loss, or damage. While we strive to ensure the security of your data, please be aware that no method of transmission over the internet is entirely secure.
3. Your Rights
You have the right to access, correct, or request the deletion of your data held by us. You may also opt out of receiving marketing communications from us at any time. We will promptly comply with your requests, subject to applicable laws and regulations.
4. Minors
We do not knowingly collect personal data from individuals under the age of 18. If you are a minor, please do not use our website or provide any personal information without parental consent.5. Third Parties and Cookies
We may share your data with trusted third parties for order processing, analytics, and marketing purposes. Our website may also use cookies and similar technologies to enhance your browsing experience. You have the option to disable cookies, although this may affect certain website functionalities.
6. Updates to the Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates.
If you have any questions or concerns regarding our Privacy Policy, please contact us.
Thank you for trusting Ceylon Cinnamon Export Holdings (Pvt) Ltd with your personal information.
Shipping policy
We ship items out as soon as possible on confirmation of the payment. In general, you will receive your item within the chosen shipping time frame (3~6 business days by Courier, 7~21 business days by Airmail). If you have any questions about the shipping time on a specific item, please contact us.
Ayurvedic Products to the United States of America
We do not deliver ayurvedic products which are not approved by the Food and Drug Administration of the United States of America to the addresses in the United States of America.
Buyer and Seller Responsibilities
Responsibilities of the Seller
- Export Packaging: Preparing the cargo so it can be exported.
- Loading Charges: Any costs associated with loading the cargo onto the truck at the seller’s warehouse.
- Delivery to Port/Place: The trucking or delivery fees associated with transporting the cargo to port or place of export.
- Export Duty, Taxes & Customs Clearance: All costs and responsibilities associated with exporting the cargo.
- Origin Terminal Handling Charges: Also known as OTHC, the seller is responsible for these charges.
- Loading on Carriage: The seller must cover all costs to load the cargo onto the carriage.
- Freight Charges: The shipping cost to transport the cargo to the buyer’s destination.
- Destination Terminal Handling Charges: Also known as DTHC, the seller is responsible for these charges.
Responsibilities of the Buyer
- Unloading at Destination: The buyer is responsible for any costs associated with unloading the cargo once it arrives via truck to their final destination, usually a warehouse.
- Import Duty, Taxes & Customs Clearance: The buyer is responsible for all importation costs associated with the shipment. In the event a customs examination is required, the buyer is responsible for the exam’s costs.
Weight Calculation
We use volumetric weight when determining the weight of the shipments we send and we understand that this is not always an easy concept to grasp. We want to break down the details for you to make it as clear as possible. The cost of transporting a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight. The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
Volumetric weight is calculated by multiplying the length x height x width of a package and dividing the result by a volumetric factor. That factor varies with the unit of measure. Since we use kilograms to calculate shipping charges, we use the following formulas to calculate volumetric weight: Please be aware that the shipping weight indicated on your merchant order confirmation may be based on ground shipping or domestic air shipping from the merchant to our hub location.
Depending on the carrier and size of the package, the Merchant’s ground shipping charges may or may not utilize volumetric weight calculation. If the carrier used by the Merchant does use volumetric weight calculation for ground or for domestic air, the volumetric weight calculation will use a different volumetric factor and the volumetric weight will be lower than that used for international air shipments.
Local Delivery
Items will be delivered via a courier service to the address specified by you on your order. There will be a delivery charge based on your location and weight of the package as per below schedule:
International Delivery
We also deliver internationally using couple of options (a) Registered Airmail of Sri Lanka Postal Service (b) Use of International Courier Service. We always use professional couriers to ensure that your package is delivered on time and in good condition.
Return & Refund Policies
We take pride in delivering exceptional products and services to our customers. However, we have encountered instances of fraudulent orders, particularly concerning , where customers falsely claim that the product is damaged upon first use, seeking refunds under the guise of receiving defective items. Please be advised that such deceptive practices will not be tolerated.
Return Procedure:
Damaged, Incorrect, or Incomplete Orders: If your order arrives damaged in transit, contains the wrong product, or is incomplete, please notify us immediately within 7 days of receiving the goods. We require the damaged items to be returned to us for inspection before any refunds or replacements can be processed. We take this measure to prevent fraudulent claims and ensure the quality of our products.
Immediately within 7 days to [email protected]
WhatsApp +94725030340
Return Accepted express City office address
To
Mr.Vitharana
No 46/1/1, temple Avenue,
Colombo10. Western Province,
Sri Lanka.
Postel code 0001000
[email protected] +94725030340″
Change of Mind or Incorrectly Ordered Products: Should you wish to return a product due to a change of mind or because you ordered the wrong item, we accept returns provided that the product is undamaged, unused, and in its original packaging. Please inform our team, and we will guide you through the return process.
Cancellation of Orders: To cancel an order, please inform our team before we dispatch your order. Once dispatched, additional fees may apply.
Use a traceable carrier for returns and exchanges; we are not responsible for packages lost in transit without a tracking number.
All products must be returned in their original undamaged retail packaging within 7 days of delivery. Products not meeting this condition may be rejected for return, and return courier fees will be the responsibility of the customer.
We do not assume responsibility for loss or damage to goods during transit.
Upon receipt, returned products will be inspected, and credit may be refused at our discretion.
Return Logistics: Customers can arrange returns after delivery using a courier or postal service, bearing the return courier or postage fees should borne by the buyer. Some items may have restrictions on return options Refund:
For damaged products, we offer either exchanges or refunds. Refunds are processed via bank transfer within 5 working days after the returned product is received. Customers must provide bank account details, and upon deposit, a screenshot or return receipt of the transaction will be sent via Email
